Privacy Policy

Privacy Policy

Last updated: 25 November 2025

This Privacy Policy explains how Laptop Outlet (“we”, “us”, “our”) collects, uses and protects your personal information when you visit https://laptopoutlet.co.za (the “Website”) or when you shop with us.

By using the Website, you agree to the terms in this Privacy Policy.

1. Who we are and how to contact us

Laptop Outlet is an online store that sells laptops, computers, accessories and related products in South Africa.

If you have any questions about this Privacy Policy or how we handle your information, you can contact us at:

Email: support@laptopoutlet.co.za
Address: 4 Village Crescent, Sandton, Gauteng, South Africa, 2090

We process your personal information in line with the Protection of Personal Information Act (POPIA).

2. Information we collect

We collect the information you choose to give us when you use our Website or place an order. This includes:

• Name and surname
• Email address
• Contact number (optional)
• Billing and delivery address
• Company name and VAT number (if applicable)
• Order details and payment information (we never store full card details)
• Messages you send us through email or contact forms

We also collect technical data to help improve our Website, such as:

• IP address
• Browser and device type
• Pages you visit

We may receive additional information from services we work with, such as couriers, payment providers and marketing tools (for example, payment confirmations or delivery updates).

3. How we use your information

We use your information to:

• Create and manage your account
• Process and deliver your orders
• Communicate with you about orders, returns or support
• Improve our products, services and Website
• Send marketing messages (only if you choose to receive them)
• Protect our Website and prevent fraud
• Follow legal, tax and accounting requirements

We only use your information for the reasons explained above and where allowed by POPIA.

4. Payments

Online payments are handled by trusted third-party providers.
We do not store your full card number, CVV or PIN.

Your payment details are processed securely by the payment provider.

5. Sharing your information

We do not sell your personal information.

We only share it with trusted service providers who help us run our business, such as:

• Website hosting and IT partners
• Payment processors
• Couriers
• Email and marketing tools
• Fraud prevention tools
  
  

We may also share information if required by law, or as part of a sale or transfer of our business (with proper protection in place).

Some of our service providers may be located outside South Africa, and when we send information across borders, we make sure it is protected as required by POPIA.

6. Cookies

We use cookies and similar tools to:

• Keep you logged in
• Remember your cart
• Measure Website performance
• Improve your shopping experience
• Show relevant content and offers

You can control or delete cookies in your browser settings.
If you block certain cookies, some Website features (like checkout) may not work properly.

7. Your rights

You have the right to:

• Ask for a copy of the personal information we hold about you
• Ask us to update incorrect or incomplete information
• Ask us to delete information we no longer need (where legally allowed)
• Opt out of marketing at any time

To exercise these rights, email support@laptopoutlet.co.za.

To stop receiving marketing emails, simply click “unsubscribe” in any email or contact us.

8. Security and retention

We take reasonable steps to protect your information from loss, misuse and unauthorised access.
However, no system is perfect, so please keep your password safe.

We keep your information only for as long as we need to:

• Fulfil your orders
• Provide support
• Meet legal and tax requirements

After that, we delete or anonymise it where reasonable.

9. Children’s information

Our Website is not intended for children under 18.
We do not knowingly collect personal information from minors.

10. Updates to this Privacy Policy

We may update this Privacy Policy from time to time.
The latest version will always be available on our Website.
If we make important changes, we may notify you by email or on the Website.