Refund and Returns Policy

Returns & Refunds Policy

Last updated: 25 November 2025

Thank you for shopping at Laptop Outlet.
This policy explains how we handle returns, exchanges and refunds in a simple and clear way.

We follow all applicable South African consumer protection laws and always aim to be fair and helpful.

1. General approach

We look at each return or refund request individually and try to find a reasonable solution based on the situation.
Your experience matters to us, and we will do our best to assist you.

2. Change of mind

If you decide you no longer want a product:

• Please contact us within a reasonable time after receiving it.
• Whether we can offer a return, exchange or refund will depend on the condition of the product and the specific circumstances.
  
  

Products that have been opened, used, damaged or are missing accessories may not qualify, unless required by law.

3. Incorrect, damaged or faulty items

If you receive an item that is:

• Incorrect
• Damaged
• Faulty
  
  

Please let us know as soon as possible after delivery.

Depending on the issue, we may offer:

• A repair
• A replacement
• Store credit
• A refund
  
  

This will depend on the situation, the product’s warranty and any applicable supplier terms.

4. Condition of returned items

To help us process your return smoothly, please keep items in a condition that allows us to inspect them properly.

This usually means keeping:

• All packaging
• Accessories
• Manuals
• Serial numbers
• Proof of purchase
  
  

We may not be able to process a return if key parts or packaging are missing, unless the law requires otherwise.

5. Refunds

If a refund is approved:

• It will normally be processed using the same payment method you used for the purchase.
• The time it takes for the funds to show in your account may depend on your bank or payment provider.
  
  

We’ll let you know once the refund has been issued.

6. Return and delivery costs

Who pays for return or courier costs depends on the reason for the return:

• If the product is faulty, damaged or incorrect: we usually cover the cost.
• If the return is due to change of mind or a reason not caused by us: the cost may be your responsibility.
  
  

We will confirm the correct process and any costs when you contact us.

7. Contact us

If you have questions about returns, exchanges or refunds, we’re here to help.

Email: support@laptopoutlet.co.za
Address: 4 Village Crescent, Sandton, Gauteng, South Africa, 2090